Effective Date: 15 July 2026

    At Zoo Haus Fasler, accessible from https://hausfasler.com/, the privacy of our visitors and customers is one of our main priorities. This Privacy Policy document outlines the types of personal information that is collected and recorded by Zoo Haus Fasler and how we use it.

    This policy complies with the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR) for our European customers.

    1. Information We Collect When you visit our website, register for an account, or make a purchase, we may collect the following data:

    • Personal Identification Information: Name, email address, phone number, and physical shipping/billing address.
    • Payment Information: Payment details necessary to process your orders. We use secure third-party payment gateways and do not store your full credit card information on our servers.
    • Technical Data: Internet Protocol (IP) address, browser type, time zone setting, and operating system used to access our store.
    • Usage Data: Information about how you navigate and interact with our website and products.

    2. How We Use Your Information We use the collected information to:

    • Process your transactions and successfully fulfill your orders.
    • Provide, operate, and maintain our website.
    • Send you order confirmations, shipping updates, and respond to your customer service requests.
    • Improve, personalize, and expand our website based on user behavior.
    • Comply with legal obligations and prevent fraudulent activities.

    3. Third-Party Data Sharing We respect your privacy and do not sell your personal data. We only share information with trusted third parties essential for operating our business:

    • Payment Processors: To securely handle your transactions.
    • Shipping Providers: To deliver your premium dog toys to your doorstep.
    • Analytics Services: To understand website traffic and improve user experience.
    • Legal Compliance: If required by law, we may disclose your information to comply with legal requests from authorities.

    4. Cookies and Tracking Technologies Zoo Haus Fasler uses “cookies” to enhance your shopping experience. Cookies store information such as your preferences and the pages you visited. This information is used to optimize our website by customizing content based on your browser type. You can manage or disable cookies through your browser settings.

    5. Data Retention We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

    6. Your Data Protection Rights Under the FADP and GDPR, you have specific rights regarding your personal data. You have the right to:

    • Access, update, or request deletion of the personal information we have on you.
    • Correct any inaccurate or incomplete information.
    • Object to or restrict the processing of your data.
    • Withdraw your consent at any time.

    To exercise any of these rights, please contact our support team.

    7. Contact Us If you have any questions or require more information about our Privacy Policy, please do not hesitate to contact us:

    • Trade Name: Zoo Haus Fasler
    • Email: support@hausfasler.com
    • Phone: +41 61 461 40 52
    • Physical Address: Hauptstrasse 9, Muttenz 4132, Switzerland