Frequently Asked Questions (FAQs)
Zoo Haus Fasler
1. How long does it take to process my order?
We offer fast handling for all orders.
Order Handling Time: 0–1 business day.
This means your order is usually prepared and handed over to the carrier on the same day or the next business day.
2. How long does shipping take?
Our delivery times are quick:
In general, shipments are in transit for 1–2 business days.
The exact delivery time may vary slightly depending on your location and the carrier’s schedule.
3. Do you offer tracking information for orders?
Yes. Once your order is shipped, you will receive an email with your tracking number and a link to monitor your shipment in real time.
4. What shipping carriers do you use?
We work with reliable and trusted carriers to ensure safe and fast delivery. Carrier selection may vary depending on destination and shipping availability.
5. Do you ship internationally?
At this time, we primarily ship within Switzerland. If international shipping becomes available, we will update this information on our website.
6. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible.
Orders that have not yet been processed can be updated. Once an order is shipped, changes are no longer possible.
7. What should I do if my item arrives damaged?
If your package arrives damaged, please contact us immediately with photos of the product and packaging. We will assist you with a replacement or refund.
8. Do you accept returns?
Yes, we accept returns for unused items in their original condition. Please contact us within the return window shown in our Return Policy for further instructions.
9. How can I contact customer support?
For any questions or assistance, you can reach our support team through our website’s contact form or our Google Business profile.
CONTACT INFORMATION:
Trade name: Zoo Haus Fasler
Phone number: +41614614052
Email: support@hausfasler.com
Physical address: Hauptstrasse 9, Muttenz 4132, Switzerland